What to Do if Ps4 Controller Wont Connect

Y'all're all set to play your PS4™ when of a sudden y'all detect your controller won't work. Just what's wrong with it? Much like other PlayStation® issues that stop your game before information technology starts, such as overheating, software crashes, or controller migrate, information technology's annoying when you lot can't figure out or solve the problem.

Here at Asurion, when tech breaks, nosotros gear up it—whether it'southward speeding up your iPhone® or Android™ or fixing a TV with no sound. Here's a guide from our tech experts to fixing your PS4 controller.

Common reasons your PS4 controller is not working

Not sure why your DualShock® four controller isn't working? Here are some possible causes, according to Asurion Experts:

• The controller's battery is dead.
• The controller was recently paired with another device, like a different PS4 or PC.
• The controller is as well far from your PlayStation and is no longer connected via Bluetooth®.
• The Micro-USB cable that connects your controller to the console is faulty or disconnected.
• The controller turned off due to the PlayStation'due south Ability Salve settings.
• One or more buttons on the controller are malfunctioning or cleaved.

If you're dealing with one of these issues, here are the steps you lot should follow to solve it.

PS4 controller won't pair or connect

If your DualShock four is on just not responding, you tin try to re-pair your controller with your panel (this is known as a soft reset). To practice this, you'll need a 2nd, working DualShock 4 controller to piece of work through these steps.

1. On your PlayStation dashboard, go toSettings>Devices>Bluetooth Devices.
2. Select your inactive DualShock four controller from the list. It will exist the ane without the green dot adjacent to information technology.
3. Press theOptionsbutton on your working controller, then selectForget Device. This volition remove the inactive, malfunctioning controller from your PlayStation's organisation.
4. Press thePSbutton on your working controller, then selectPower>Plough off PS4.
5. Once your console is completely turned off, connect the malfunctioning controller to your PS4 with a USB cable, then plow the console back on.
6. Printing thePSbutton on your malfunctioning controller, and log on to your PS4.

PS4 controller is continued simply not working

If the system is recognizing the controller only it'southward nonetheless not working, you lot may need a software update. Try this:

1. Go toSettings > Organization Software Update.
2. Select Update Now, and then choose Adjacentin the update acceptance screens.
3. ChooseAccept to start the update.

Continue your caput in the game. We'll handle the repairs.

If your console breaks down, our experts have your back. Brand an appointment at your nearest store at present.

Schedule a repair

PS4 controller buttons aren't working

Check the buttons to see if annihilation is pasty, loose, or cracked. If a button is broken, you lot've likely found your issue. If the button just needs to be cleaned, try using a cotton fiber swab or microfiber cloth dipped in a liquid formula specifically made for electronics (yous tin also use a small amount of rubbing alcohol) to gently wipe on and around the push. Never utilise harsh liquid cleaners or cascade liquid directly on your controller.

PS4 affect pad isn't working

If the touch pad isn't working, endeavour disconnecting and unpairing the controller for a few minutes. If this works, y'all're back in play.

If not, the affect pad may need a quick cleanup.

1. Kickoff, plow off your controller by pressing and holding thePSbutton for about x seconds.
2. Employ a microfiber cloth (you tin dampen it with rubbing alcohol) to wipe downwardly the touch on pad.
3. When the controller is completely dry, plough it back on.

If your controller'southward affect pad stops working only during i particular game, it may be a game coding problem, so download the most recent version of the game.

PS4 controller bombardment won't hold a charge

Your DualShock iv should give yous up to eight hours of playing time, but if information technology's running out of power more rapidly, try connecting your controller to the panel with its Micro-USB cable and giving it fourth dimension to charge. Also make sure to turn it off when information technology'south not in use to preserve the battery.

How to turn off and charge the controller

From the controller: Press and agree thePSpush for nigh 10 seconds to turn off your controller.​

From the PlayStation dashboard:

1. Press and hold thePSbutton for 2 seconds until you see the Quick Carte.
2. SelectSound/Devices > Plough off Device, so choose your controller from the list.
3. You can also set a fourth dimension limit in the Quick Menu for your controller to automatically plow off. Just selectSet Time Until Controllers Turn Off and choose an option: Afterwards 10 Minutes, After xxx Minutes, or After hr.

If you lot're still having issues, y'all may need to supercede your battery.Notation: Doing this yourself will void the warranty.

General tips for fixing your PS4 controller

If goose egg has worked to get your controller up and running, try these easy fixes.

Try using the controller with the USB cable connected

If you lot've been using your DualShock iv controller wirelessly, endeavour connecting information technology to your console with a USB cable. If that doesn't work, try using a different USB cablevision: the first cable could exist faulty.

Restart your PS4

Ofttimes a quick restart of your console volition help to solve your consequence. Here's how:​

1. Press and concord the ability push on the console for three–7 seconds.
2. When the panel is off, printing and hold the power button again.
3. When you lot hear 2 beeps, release it.
4. Connect the controller with a USB cable.
5. Press thePSpush button on the controller to turn information technology on.

Difficult reset your controller

If your controller still won't sync to your PlayStation 4, try running a hard reset on your DualShock 4. This will revert your controller to its factory default settings, merely don't worry—you won't lose your saved game information. Hither's what yous'll need for the reset:

• An unfolded paper clip or direct pin
• A Micro-USB cable

Next, follow these easy steps to reset your PS4 controller:

1. Turn off your PlayStation 4. Yous may also desire to disconnect information technology from the cyberspace, which tin sometimes interfere with your controller'southward setup.
2. Unplug the controller, and flip it over.
3. While information technology is upside downwardly, locate the recessed reset button in the modest hole near the controller'southward L2 button, and use your paper clip or pin to press and hold it for at least 6 seconds.
4. Release the reset button and await a few more than seconds. Then plug in the controller using the Micro-USB cable.
5. Press thePSbutton. When the lite bar on the controller turns blueish, it should be paired, and you can log on to your PS4.

Test the controller on a different device

To speedily isolate a problem with your PS4 controller, connect it to another device, similar your PC. Or try connecting it to a friend's device.

If it doesn't work, you'll know the problem is with your controller. If your controller works on a different device, yous may exist having problem with the wireless connectivity on your PlayStation.

Don't let a glitched controller mean game over

The Asurion Home+ protection plan offers peace of mind for all of your eligible home tech, including your favorite gaming systems, for less than $1 per day. From graphical glitches to faulty drives, nosotros embrace your video game console and original controller from the unexpected breakdown—no matter where or when y'all purchased information technology. Learn more at asurion.com/homeplus.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the belongings of their respective owners. Asurion is non affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks actualization herein.*

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Source: https://www.asurion.com/connect/tech-tips/ps4-controller-not-working/

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